I started work. Well, I have been in a wash of information and glimpses of what is to come. Fortunately Samarra started on the same day and will be a key part of the team I am ostensibly leading. And Teena, another key team member, was there too. Both have been in Alice for a very long time and seemed to know everyone. Teena has done most jobs in Congress and is the local Wikipedia; she takes (great) care of the remote teams. We are to oversee the 3 town clinics and 5 bush clinics . Mutijulu is the furthest out at Uluru (“the rock”). We also have doctors at Alukra (women), Ingkintja (men), Headspace and in a variety of teams for the frail aged, disabled and people with kidney disease.
My introduction to the workplace and town is spread over five days, organised by Victoria. She is youthful, helpful and sharp; if in doubt, “Look it up on GooGoo!” Despite training from 12 grandchildren I have yet another vocabulary to learn here. A sort of international creole. Everyone is friendly, smiling, laughing. Its still raining so we can talk about the grass which is growing tall like spear grass in the very wet north. Not just snakes that I have to prepare for but moths, mosquitoes, locusts and, to the horror of many, mice.
I am clearly working for a mature and Aboriginal organisation. My boss Tracey is Aboriginal, as is her boss, the CEO. I am introduced to people passing by, or some just come into the room. My impression is that there is joy in the place, lots of energy. Commitment is obvious with concern for the Mutijulu community which has been flooded and now has an influx of people involved in ceremony that outnumbers the local inhabitants. Maria, the new clinic manager is having to swim against a lot of currents to keep things operational. She is the long distance type.
I have a phone and a car and a desk and a computer. I have brought my tools of the trade and have rescued them from boxes of guitar and microphone leads. I put them into empty draws in my desk. Stake my claim on reality. I have to learn to use Communicare, the health record system. I used it in the late 90s at Bagot in Darwin for a while but it has developed a great deal. No one seems to know exactly how to use it for everything, and some of the remote clinics had their own installation before joining Congress and the alignment is taking time. I know I can help with this.
This organisation is definitely a 21st century operation in a place of wonder and ancient ways. Aboriginal culture, mixed with Central Australian religious influences and business best practice; as a result a young Aboriginal man named Jonah fixes all my IT concerns. I get an email asking for feedback. What can I say?
There are some other cultural influences. Eric from South Africa runs the business department and is a very active and influential character. He knows how much Medicare each clinic claimed last week. I sense he has changed many things. Chipo from Zimbabwe manages risk. She is a force, managing accreditation, incident reporting and work health and safety. And Bipin, who runs CQI (continuous quality improvement) gets the data people need. In the clinics there are doctors from Australia, New Zealand, Belgium, Sri Lanka, China, Britain, Myanmar and Zaire. Many working here for more than 10 years and one over 20. I am the oldest though.
I am meeting an old place that has always been threaded with colour. I’ve got to choose my depth of field and focus. Best find a few people to help me with that.